TradeXchange Support Center
How Can We Help You?
We're here to make your TradeXchange experience simple, safe, and rewarding. Find answers below or reach out to our support team.
Email SupportEmail us at helpdesk@tradexchange.online
Privacy PolicyAnswers and guidance
Frequently Asked Questions
What is TradeXchange?
TradeXchange is a free nonprofit global skill-exchange platform where people share knowledge, teach skills, and learn from one another.
Is TradeXchange free?
Yes. TradeXchange is free to the public. Members exchange knowledge and time rather than paying for lessons.
How do time credits work?
Teach up to 30 minutes → Earn up to 30 minutes to learn. Successful teaching sessions can earn learning time credits. Check your account in the app for your current credit balance.
How do I find someone to teach me?
Explore available skills and member profiles. TradeXchange uses AI skill matching to help connect people based on their interests and learning goals.
Does TradeXchange support different languages?
TradeXchange supports live video sessions with built-in translation features to help people communicate across language barriers.
How do ratings work?
Members can rate each other after sessions to help build trust, accountability, and confidence within the community.
How do I verify my account?
TradeXchange offers identity verification to support a safer community. Follow the available verification instructions in your account.
How do I delete my account?
Open the TradeXchange mobile app and go to Profile → Account Settings → Delete Account. If you can’t access the app or prefer to submit a web request, use the Account Deletion Request link below.
What should I do if I experience a technical issue?
Email helpdesk@tradexchange.online with a description of the issue, your device type, and any relevant screenshots. Never include your password or sensitive identity documents.
How do I report inappropriate behavior?
Use the available reporting features in the app or email helpdesk@tradexchange.online with details of your concern.
Useful links
Account and policy resources
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Still Need Help?
Our support team is here to help with account access, technical issues, verification questions, sessions, time credits, and community concerns.
Contact Supporthelpdesk@tradexchange.online